Return Policy

At Satiate Specialate Solutions Pvt Ltd , we strive to deliver high-quality services and products that meet our clients’ expectations. We understand that there may be situations where you may request a return or cancellation. Our Return Policy outlines the terms and conditions under which such requests will be considered.

1. Eligibility for Returns

Returns are applicable only for tangible products purchased directly from Satiate Specialate Solutions Pvt Ltd .

Construction chemicals and passive fire protection solutions services.

For physical products (if any), returns will only be accepted in case of:

Manufacturing defect

Incorrect product delivered

Product damaged during delivery

2. Time Frame for Returns

Any return request must be raised within 7 days of delivery of the product.

Beyond this period, returns will not be accepted.

3. Return Process

To initiate a return, customers must contact our support team at [[email protected]] or call us at [Customer Care Number = +91 80078 08570 | +91 99220 00518] with proof of purchase (invoice/order ID).

The product must be unused, in original packaging, and accompanied by all accessories and documentation.

Once verified, our team will provide instructions for return shipping.

4. Refund Policy

For eligible returns, refunds will be processed within 7–10 business days after inspection of the returned product.

Refunds will be credited through the original mode of payment.

In case of services, refunds are not applicable once the service has commenced. However, Satiate Specialate Solutions Pvt Ltd may, at its sole discretion, offer partial refunds in exceptional cases.

5. Non-Returnable/Non-Refundable Items

Construction chemicals and passive fire protection solutions services.

Services already delivered or partially delivered.

6. Cancellation Policy

Orders for physical products can be cancelled before dispatch only.

Service cancellations must be requested within 48 hours of purchase/contract agreement. After this period, cancellations are not applicable.

7. Contact Us

For any queries regarding returns, refunds, or cancellations, please reach out to:

📧 [email protected]

📞 +91 8007808570 | +91 9922000518

Website: www.satiatesolutions.in